Frequently Asked Questions

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We have recently transitioned to using HomeWiseDocs.com for all estoppel requests, lender questionnaires, leasing restrictions disclosures, etc.  So please submit your Estoppel Request through HomeWiseDocs.com at this link here: https://www.homewisedocs.com. 

Standard turnaround time is within 10 business days from receipt of request.

Rush Request Service has a turnaround time within 3 business days from receipt of request.

Yes, one of our communities does have specific Real Estate Sign Standards - Dunns Creek Plantation Owners Association, Inc. You can find their sign standards under their Governing Documents on this site from the association name link on the homepage or at the links noted below.

The links to the sign standards for Dunns Creek Plantation are:

For Sale/For Rent by Realtor

For Sale/For Rent by Owner 

Owners may submit an Architectural Change Request directly from their Online Owner Portal on AppFolio via the Architectural Reviews section on the homepage.

A request may also be submitted via the pdf form available in the Shared Documents on the AppFolio Portal or under your association's "Governing Documents & Forms" link from the homepage of this website. Once the form is completed, you may submit it and any required or supporting documentation via email to jaxoffice@fpaamjax.com for review for approval. 

***PLEASE NOTE THAT AN ARC REQUEST MUST BE SUBMITTED FOR REVIEW AND MUST GAIN APPROVAL PRIOR TO ANY WORK, MODIFICATIONS, OR CHANGES MADE ON A PROPERTY.***

Yes, there is a new Online Owner Portal through AppFolio where homeowners can register for access and submit a payment via eCheck, credit or debit card.  The link to the new Portal is here.

Yes, if you would like to submit payment for your annual association dues early or make partial payment(s) until it is paid in full and before it is late, you may do so via the Online Owner Portal through AppFolio. You can set up auto-payments via this Portal too, however please note that the annual assessments for the next year are determined at the Budget Meeting held near the end of the year, and are subject to change depending on what is approved by the Board of Directors.  

The link to the new Owner Portal can be found here.

If your account has become delinquent and you are unable to make online payments through your Portal, then your account has already been turned over for formal collection actions. 

If so, then you must contact your association's legal counsel for further assistance to bring your account current.  Our associations utilize the legal counsel of The Crabtree Law Group, P.A., who can be reached via phone at (904) 732-9701 or via email at HOA@crabtreefirm.com. 

***Important Note:  Any balance showing on your locked online portal may not be an accurate balance to bring the account current. Contact your association's legal counsel for further assistance.***

Please note that the management company does not take phone calls in regards to Inspection Letters or on reported violations on other properties, as they must have written responses, inquiries, and reports submitted on inspection and violation-related matters.

Please submit the Inspection Notice Response e-Form or email inspections@fpaamjax.com with any responses, inquiries, or concerns about any violations you wish to report or about an Inspection Letter you received regarding your property.  

Yes, whenever inspection letters are sent out about open violation(s) on a property in one of our communities, photos are taken of the noted violations.  There is a new inspection photo website available for our communities, which can be found at this link here.

On the homepage, simply click the community sign photo of whichever association you live in and you will be directed to the "2026 ALL" photo folder. Click the folder titled "Inspections" and you will see the most recent community inspection photos, listed newest to oldest.

If you are unable to easily find your property in the photo collection, please email the association at inspections@fpaamjax.com and ask for copies of the photos of your specific property from the recent inspection. 

You can request new or replacement Pool Cards via the Pool Card Request form under the e-Forms tab on the top menu on this website or at this link here, or via the same link through your AppFolio Owner Portal under the Amenities tab.

You can revalidate or reactivate your Pool Cards by submitting a Pool Card Request e-Form and indicating "Revalidation/Reactivation" on the form along with including your existing pool card numbers.  The Pool Card Request e-Form can be found under the e-Forms tab on the top menu on this website or at this link here, or via the same link through your AppFolio Owner Portal under the Amenities tab.

Tenants must submit the Pool Card Request e-Form directly for the community they reside in.  The request form can be found under the e-Forms tab on the top menu on this site or at this link here.

*NOTE:  Tenants must ensure their property owner and/or management company has provided their current lease and contact information to Florida Property and Association Management in order for them to verify their tenancy when they submit a Pool Card Request.  A $75.00 New Tenant Registration Fee, payable to the Association, is also due upon each new lease to input the tenants into the system and issue them two electronic pool cards per property.  

You can submit your Reservation Request via the Reservation Form under the e-Forms tab on the top menu on this website or at this link here, or via this same link through your AppFolio Owner Portal under the Amenities tab.

*NOTE: You must have a valid and active electronic pool card in order to access the Amenity Center pool and make a reservation.

You can request new or replacement Park Cards via the Park Card Request form under the e-Forms tab on the top menu on this website or at this link here, or via the same link through your AppFolio Owner Portal under the Amenities tab.

Tenants who reside in the Springtree Village of Jacksonville OA portion of the Springtree/SpringPointe neighborhood must submit the Park Card Request e-Form directly. The request form can be found under the e-Forms tab on the top menu on this site or at this link here.

*NOTE:  Tenants must ensure their property owner and/or management company has provided their current lease and contact information to Florida Property and Association Management in order for them to verify their tenancy when they submit a Park Card Request.  A $50.00 New Tenant Registration Fee, payable to the Association, is also due upon each new lease to input the tenants into the system and issue them two electronic park access cards per property.  

You can submit your Reservation Request via the Reservation Form under the e-Forms tab on the top menu on this website or at this link here, or via this same link through your AppFolio Owner Portal under the Amenities tab.

*NOTE: You must have a valid and active electronic park card in order to access the Community Park and make a reservation.

At this time, only property owners have the ability to register on the AppFolio Portal online.  

We can update a property's current tenants and their contact information in order to send them emailed community alerts and keep them informed of community updates as needed though.